Effective date: 16-Oct-2025
1. Introduction
At Indoor Maintenance (“we”, “us”, “our”), we take your privacy seriously. This policy explains:
- What personal data we collect.
- How we use it.
- Who we might share it with.
- Your rights.
- How we protect your data.
By using our website at https://landlord-safety.co.uk/gas-safety/ (“Site”), or booking our services, you agree to the terms of this policy.
2. What data we collect
We collect personal information that you provide us when:
- You fill out booking forms (for a Gas Safety Certificate, boiler service, etc.).
- You contact us (via email, phone, or through the website).
- You register or log in to an account (if applicable).
Some examples of data types we might collect:
| Category | Data we collect |
|---|---|
| Identity | Name, title |
| Contact | Address (property address for service), email address, phone number |
| Service-related | Details about your property (type of appliances, age, condition), appointment date/time, engineer notes, payment information |
| Technical / Usage Data | IP address, browser type, device type, pages you visit, time spent on pages, referral source, cookies and similar technologies |
3. How we use your data
We use your personal data for purposes including:
- To provide and deliver the service(s) you request (booking, scheduling, engineer access, certificates, etc.).
- To communicate with you (confirmations, reminders, service updates).
- To process payments.
- To manage our relationship with you.
- To improve & optimise our website and offerings (for example, tracking what services visitors are most interested in).
- To comply with legal and regulatory obligations (for example, safety or inspection records).
- Marketing / promotional communications, where you have consented (such as newsletter, offers).
4. Legal basis for processing (UK / Europe)
If applicable under GDPR or similar laws, we rely on one or more of:
- Performance of a contract (e.g. fulfilling your booking).
- Legal obligation (e.g. safety record keeping).
- Legitimate interests (e.g. improving services, fraud prevention), provided your rights are not overridden.
- Your consent (for e.g. marketing communications).
5. Sharing your data
We may share your personal data with:
- Our employees, subcontractors, or service providers (engineers, payment processors, IT services) who need it to fulfil our services.
- Regulatory or government bodies, if required by law (e.g. in relation to safety inspections or certificates).
- Third parties in the event of a business asset transfer (merger, sale, insolvency).
We do not sell your personal data to third parties for their marketing purposes.
6. International transfers
If we transfer your personal data outside the UK (or outside your country), we will ensure that such transfers are protected by appropriate safeguards (e.g. standard contractual clauses, or by ensuring the recipient is in a country with adequate data protection).
7. Data retention
We will keep your personal data for as long as needed to provide our services, to comply with legal or regulatory obligations (e.g. safety certificate record retention), or to resolve disputes. Typical retention periods:
- Service records / certificates: [insert period, e.g. 6 years or as required by law].
- Payment information: retained until satisfied legal / accounting / audit requirements.
- Contact & marketing preferences: until you withdraw consent or for a reasonable period after last contact.
After these periods, we will securely delete or anonymise the data.
8. Cookies & tracking
We use cookies and similar technologies to:
- Allow the website to function properly.
- Gather analytics (understand how visitors use the site).
- Improve user experience (e.g. remembering preferences).
You can manage or disable cookies via your browser settings. Some functionality may be limited if cookies are disabled.
9. Your rights
Depending on your jurisdiction, you have rights in relation to your personal data, such as:
- Access: request a copy of the data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: request we delete your data, when not required by law to keep it.
- Restrict or object to processing: in certain cases (e.g. for marketing or legitimate interest).
- Data portability: receive your data in a structured, commonly used format.
- Withdraw consent: if the processing is based on your consent.
To exercise any of these rights, contact us (see section 11).
10. Security
We take reasonable technical, organisational, and administrative measures to protect your personal data from loss, unauthorised access, disclosure, alteration, or destruction. These include:
- Using secure servers and encrypted connections (HTTPS).
- Limiting access to data to authorised personnel only.
- Training staff in privacy and data protection.
11. Contact us
For questions, concerns or exercising your rights, you can reach us at:
Indoor Maintenance
Email: idm_ltd_mac@yahoo.co.uk
Phone: 07984 051011
If you believe we have not handled your data properly, you can escalate the matter to the relevant data protection authority (e.g. the Information Commissioner’s Office (ICO) if in the UK).
12. Changes to this policy
We may update this policy from time to time. When we make changes, we will:
- Post the new policy on this page.
- Update the “Effective date” at the top.
Please review this policy periodically for updates.